Earn provides various communication channels to meet the needs of its clients. This page provides detailed information on how to contact the support team, as well as service hours and expected response times.
Informações de Contato Principais
Earn Headquarters:
Address: 88 Archiepiskopou Makariou III, 1077 Nicosia-Cyprus
Operating hours: Monday to Friday, 9:00 to 17:30 (UTC+2)
Customer Support:
Phone: (+357) 22314160
Email: [email protected]
For Complaints:
Email: [email protected]
Trading Desk:
Phone: +357 22024154
Email: [email protected]
Communication Channels
Earn offers multiple options for clients to get in touch:
- Phone
- Hotline: (+357) 22314160
- Available during business hours
- Support in English
- Email
- General support: [email protected]
- Complaints: [email protected]
- Trading desk: [email protected]
- Menu
- Communication through the support menu in the personal account, sending questions, attaching images, or uploading files
Earn Broker Customer Support Helps You Anytime and Anywhere
Earn Broker’s dedicated customer support team ensures you receive the necessary assistance, no matter where you are.
Earn Broker offers comprehensive customer service designed to address any concerns traders may have, from simple platform queries to more complex transaction-related issues or technical difficulties.
Complaint Procedure
If you have a complaint, follow these steps:
- Send a detailed email to [email protected]
- Include your full name, account number, and description of the complaint
- Attach any relevant documents
- The complaints team will respond within 5 business days
- A resolution will be proposed within 2 months
For more information, refer to the complete Complaints Policy on the website.
Press and Media Contact
Journalists and media professionals can get in touch via:
- Email: [email protected]
Contact Updates
Keep your contact information up to date:
- Change your email through the “personal data” section
- Change your address and phone number by email at [email protected] or by ticket through your personal page
Service Languages
Earn offers support in multiple languages to serve international clients:
- Portuguese
- English
- Italian
Specify your preferred language when contacting.
Accessibility
Earn strives to make its services accessible to all clients:
- Phone support for visually impaired clients
- Written communication options for hearing-impaired clients
Frequently Asked Questions (FAQ)
To check the status of an inquiry or complaint, log into your Earn account and access the “Questions” section. There, you’ll find a history of all your interactions with support, including real-time updates. Alternatively, you can reply to the original email of your inquiry requesting an update.
For urgent matters during business hours (9:00 – 17:30 UTC+2, Monday to Friday), opening a ticket on your personal page is the fastest way, or send an email to [email protected] with “URGENT” in the subject line for priority.
To ensure the security of communications, always use the official channels listed on this page. Never share sensitive information via unsolicited email or phone calls. When contacting by email, verify that you are using the correct address (@earn.eu). For sensitive communications, use the secure client portal after logging into your account.